Privacy Policy

1. Introduction

Rokutel International SA, a company incorporated in Uruguay ("CBank", "we", "us", or "our"), operates the CBank Card platform and mobile application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

By using CBank Card, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

2.1 Personal Information

To provide our services and comply with regulatory requirements, we collect:

• Full legal name
• Date of birth
• Government-issued identification documents (passport, national ID, driver's license)
• Residential address
• Email address
• Phone number
• Selfie/biometric data for identity verification
• Tax identification number (where required)
• Source of funds information

2.2 Financial Information

• Cryptocurrency wallet addresses
• Transaction history (deposits, withdrawals, card payments)
• Card usage data
• Account balances

2.3 Technical Information

• Device type and operating system
• IP address and geolocation data
• Browser type (for web access)
• App usage analytics
• Push notification tokens

3. How We Use Your Information

We use the information we collect to:

• Verify your identity and comply with Know Your Customer (KYC) requirements
• Process card payments and cryptocurrency transactions
• Issue and manage your CBank Card
• Prevent fraud, money laundering, and other illegal activities
• Comply with applicable laws and regulations
• Send transaction notifications and account alerts
• Provide customer support
• Improve our services and user experience
• Send marketing communications (with your consent)

4. How We Share Your Information

We may share your information with:

4.1 Service Providers

• Identity Verification: We use third-party KYC providers to verify your identity
• Card Issuance: Our card issuing partner processes card-related data
• Payment Networks: Visa/Mastercard for transaction processing
• Cloud Infrastructure: Secure cloud providers for data storage
• Authentication: Identity providers for secure login

4.2 Legal Requirements

We may disclose your information when required by law, including:

• Court orders or legal process
• Government or regulatory requests
• Anti-money laundering (AML) reporting requirements
• Tax reporting obligations

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (typically 5-7 years for financial records)
• Resolve disputes and enforce agreements
• Meet regulatory requirements for AML/KYC compliance

After account closure, we may retain certain information as required by law or for legitimate business purposes.

6. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit (TLS/SSL) and at rest (AES-256)
• Secure cloud infrastructure with access controls
• Regular security audits and penetration testing
• Multi-factor authentication for account access
• Employee access controls and training

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Portability: Request your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Withdraw consent: Where processing is based on consent

To exercise these rights, contact us at contact@cbank.ws

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and compliance with applicable data protection frameworks.

9. Cookies and Tracking

Our website and app may use cookies and similar technologies to:

• Maintain your session and authentication
• Remember your preferences
• Analyze usage patterns to improve our services
• Detect and prevent fraud

You can control cookies through your browser settings, but disabling them may affect functionality.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the app. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: